Your Privacy Is Our
Top Priority

Introduction & Purpose of the Policy

09bde operates a safe, transparent, and trustworthy online betting and casino environment for users in Bangladesh. Protecting your privacy is central to our business principles. This Privacy Policy ("Policy") tells you what information 09bde collects, why it collects it, how it uses it, and how your information is protected from unauthorised access.

By using our services, you are considered to have given your consent to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services or contact our support team.

This Policy applies only to the 09bde.lat website and all services under it. Third-party websites or providers are governed by their own privacy policies.

What Information We Collect

09bde collects user information in two main ways — information you provide directly and technical information collected automatically.

Information Provided Directly by You

• Full name, username, and password
• Date of birth (for age verification — only persons aged 21+ may register)
• Mobile number and email address
• Payment information (bKash, Nagad, or Rocket number — processed via payment gateway)
• Documents required for identity verification (copy of national ID or passport)
• Any additional information you voluntarily provide through support or complaints

Information Collected Automatically

• IP address and geographic location (at country level)
• Browser type, operating system, and device model
• Login duration, page visit history, and navigation patterns
• Game and betting activity logs (retained in accordance with applicable law)
• Data obtained through cookies and similar tracking technologies

Purpose of Using Information

09bde uses your information only for the following lawful purposes:

• Account registration, verification, and management
• Transaction processing and financial record-keeping
• Platform security and fraud prevention
• Enforcing responsible gaming policies and age verification
• Customisation of services to improve user experience
• Meeting applicable legal and regulatory obligations
• Providing customer support and resolving technical issues
• Sending important notifications related to platform services

09bde does not sell your information for third-party advertising purposes. Our marketing communications relate solely to our own services, and you may opt out of such communications at any time.

Information Sharing and Disclosure

09bde strictly protects user privacy. However, information may be shared in the following limited and specific circumstances:

Service Provider Partners

Payment processors (bKash, Nagad, Rocket), game software providers (including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others), and IT infrastructure and cybersecurity service providers are granted limited access to necessary information. These partners are required to comply with our privacy standards.

Legal Requirements

09bde may disclose information when required to do so by court order, government directive, or applicable law. Such disclosures are always kept to the minimum necessary within a legal framework.

Fraud and Security

In cases of investigations relating to account security, fraud, or money laundering, necessary information may be shared with the relevant authorities.

Data Protection Measures

09bde has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: Every data transmission is secured with the highest level of SSL encryption.
• Secure Password Storage: Passwords are never stored in plain text — one-way hashing algorithms are used.
• Access Controls: Only authorised personnel may access user information within the scope of their specific responsibilities.
• Regular Security Audits: Regular technical assessments are conducted to identify system vulnerabilities.
• Data Minimisation Policy: We collect only the information that is necessary and refrain from collecting unnecessary data.
• Staff Training: All our employees receive regular training on data protection.

Please note that no data transmission or storage system over the internet is completely impenetrable. If you believe the security of your account has been compromised, contact us immediately at [email protected].

Cookies and Tracking Technologies

The 09bde website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of the service.

Essential Cookies

These cookies are essential for the platform's basic functionality — maintaining login sessions, security verification, and saving language preferences. Disabling these cookies will prevent the service from working properly.

Functional Cookies

Used to remember your preferences and settings — such as display settings or game preferences. This makes your experience more convenient.

Analytics Cookies

Anonymous data is collected to understand how the pages of the site are being used. This information is used to improve the service and is not intended to identify any individual.

You can control or delete cookies at any time from your browser settings. However, disabling certain cookies may limit some features of the site.

Data Retention Period

09bde retains your information only for as long as it is necessary or legally required.

• Active Accounts: All necessary information is retained for as long as the account remains active.
• Closed Accounts: Financial and transaction records are retained for a specified period after account closure in accordance with applicable law.
• Fraud Prevention Data: Certain information may be retained for an extended period to prevent potential fraud or misuse.
• Legal Requirements: Information relevant to pending cases or government investigations will be retained as required.

When information is no longer needed to be retained, it is permanently deleted in a secure manner.

User Rights

As a user of the 09bde platform, you have the following rights:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide a summary.
• Right to Rectification: If any of your information is inaccurate, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this may not be fully possible where legal obligations apply.
• Right to Restrict Processing: In some cases you may request that the processing of your information be limited.
• Right to Withdraw from Marketing: You may opt out of promotional communications at any time.
• Right to Lodge a Complaint: If you have a complaint about how your information is handled, contact us directly at [email protected].

To exercise any of the above rights, contact our support team via 24/7 live chat or email. We will process your request as quickly as possible.

Protection of Minors

09bde strictly refrains from providing services to persons under the age of 21. An age verification process is followed at the time of account registration.

We never knowingly collect or retain information from minors. If it is found that a minor has created an account using false information, the account will be immediately closed and all related information will be deleted.

If a parent or guardian suspects that their minor child has created an account on the platform, they should notify us immediately at [email protected].

International Data Transfers

09bde's server infrastructure may be located in various countries. If your information is processed outside Bangladesh, we ensure that equivalent protections to those in this Privacy Policy are in place in that country or with that service provider.

For international data transfers, 09bde always follows standard contractual arrangements and requires third-party partners to comply with our data protection standards.

Policy Changes and Updates

09bde reserves the right to update this Privacy Policy from time to time. The Policy may be revised due to service improvements, the introduction of new technologies, or changes in law.

For significant changes, we will notify users by email or through the platform. The date of each update will be displayed at the top of the Policy.

Continued use of the service after changes have been made will be considered as your agreement to the terms of the updated Policy. We therefore recommend reviewing this page regularly.

Contact and Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact us. The 09bde support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Live Chat: Instant 24/7 support from any page on the platform
• Email: [email protected]

We take all complaints seriously and aim to provide a resolution as quickly as possible.